Terms and Conditions / Terms of Use for Arrives Hub

CONTENTS

These general terms and conditions of use of Social Impact gGmbH (referred to as the "Operator") govern the conditions for the use of the online platform offered at www.arrives-hub.eu (hereinafter referred to as the "Portal" or "Platform") by end users (hereinafter referred to as "Users" for the sake of simplicity). By participating in the Arrives program or using the Arrives Hub platform, you expressly agree to the following Arrives Hub Terms of Use.

1.Scope

These General Terms of Use conclusively govern the use of the platform by users. For certain applications, the operator may agree on supplementary or deviating provisions with users. The operator will clearly indicate these in good time before the respective application is used. The operator provides the Arrives Hub platform at www.arrives-hub.eu. With the Arrives Hub, the operator supports the Arrives program, which assists Nigerian returnees who wish to return to their home country in starting a business or finding a job



2. Account and registration

Use of the Arrives Hub platform requires registration by authorized users and the creation of an account. Both registration and use of the account are free of charge. Only one account per user is permitted, which is non-transferable; if a user is responsible for several projects, then several accounts for one user would be possible, each with a separate project email address. Users have no claim against the operator for the allocation of an account. Users may only register if they are at least 18 years of age. Registration is done using a valid email address to be provided during registration, along with a personal and secure password. The use of a so-called disposable email address to create an account is prohibited. Accounts that use such an email address will be automatically removed from the system. In order to be able to use the platform in full, it is necessary to verify the email address by clicking on the link in the email and providing the other required information (last name, first name, location, password). Users are obliged to provide truthful, current, and complete information in accordance with the requirements of the registration form when registering and to keep their information up to date at all times. In particular, users may not impersonate another person when registering. After opening the account, the user is entitled to use the portal within the scope of these Terms and Conditions for the duration of the account. Users are obliged to ensure that the account is only used by themselves and must keep their access ID secret for this purpose. Disclosure to third parties is not permitted. Users can decide for themselves which information they want to make visible in their user profile.



3.Arrives Hub Platform

Registered users receive access to the Arrives Hub platform and the respective available services and functions within the scope of these Terms of Use for the duration of the account provided to them. Access is free of charge. The operator makes the platform available to authorized users as follows:

a) Returnees are users who return to their country of origin, Nigeria, and either take up self-employment or seek dependent employment there. In particular, the platform offers returnees:

- a digital learning platform with learning modules on career preparation, start-ups, orientation in Nigeria, and reintegration processes,

- events, workshops, and digital exchange formats that provide them with content-related support upon their return,

- a digital wallet in which important personal documents can be stored securely.

b) Coaches are users who offer psychosocial support services as well as business and qualification coaching for returnees. Coaches can:

- upload their own learning modules, materials, and support content,

- use the integrated learning modules to structure their coaching processes and provide technical guidance,

c) Return actors are users who are active in the field of voluntary return and reintegration support. The platform offers them:

- access to exchange and networking formats,

- Insight into Nigeria-specific content and specialist information.

4.Creation of user profiles

If this functionality is available on the portal, users can create a profile in accordance with these terms of use. However, the restrictions set out in section 7 must be observed in particular. As a rule, the operator does not verify the identity of profile owners or the information contained in the profiles. The operator therefore does not guarantee that each profile owner is the person they claim to be.

5.Posting content

As this functionality is available on the portal, certain users (coaches) may post content in accordance with the provisions of these Terms of Use. Such users may post offers of support and exchange or other content on the portal and make it available to all other users. By posting content, the respective users grant the operator a free right of use to the respective content for the purposes of providing the portal, in particular for storing the content on the server used by the operator and for publishing it, in particular for making it publicly accessible (e.g. by displaying the content on the portal), for editing and reproduction, insofar as this is necessary for the provision or publication of the respective content. The respective users are fully responsible for their content. The operator does not check the content or any advice or support services provided by volunteers for completeness, accuracy, legality, timeliness, quality, and suitability for a particular purpose. By posting content, the respective users declare and guarantee to the operator that they are the sole owner of all rights to the content they post on the portal, or are otherwise authorized (e.g., by effective permission from the rights holder) to post the content on the portal and to grant the rights of use and exploitation in accordance with these Terms of Use. The operator reserves the right to refuse to post content and/or to block or remove content that has already been posted without prior notice if it becomes aware that the posting of content by users or the posted content itself has led to a violation of these Terms and Conditions or legal regulations, or if there are concrete indications that a violation of these Terms of Use or legal provisions will occur. However, the operator will take into account the legitimate interests of the volunteer(s). If a third party asserts claims against the operator based on the infringement of property rights or other legal violations, which in turn are based on the possible content of the user, the user shall defend the operator against the claims of the third party and indemnify the operator against any liability (such as the user shall assume the legal defense against such third-party claims at their own expense. They shall reimburse the operator for any expenses incurred by the operator as a result of a warning letter or a legally effective judgment.

6.Obligations of the user

The user is responsible for ensuring that the technical requirements for accessing the portal are created and maintained in his/her area, in particular with regard to the hardware and operating system software used, the connection to the Internet, and the current browser software. In the event of further development of the portal, it is the responsibility of the user to make the necessary adjustments to the IT used by him/her after being informed by the operator. The user is obliged to take the necessary precautions to secure their systems, in particular to use the standard security settings of the browser and to employ protective mechanisms to defend against malware. The user undertakes to treat all data of other users made available to them via the platform as strictly confidential and not to use it for their own purposes (e.g., commercial purposes, advertising) that go beyond the specific training measure carried out. The data may not be passed on without the written consent of the authorized party. Access to the platform may only be used by the user themselves. The user is also responsible for protecting the platform against misuse. The user is obliged to keep their personal access data secret and not to pass it on to third parties. If the user discovers that their access data is being used by third parties, they are obliged to report this immediately.

7.Prohibited activities

The services available on the portal are intended exclusively for non-commercial use by the user. Any use for or in connection with commercial purposes is prohibited. Unauthorized commercial use includes, in particular: • all offers and advertisements for paid content, services, and/or products • all offers, advertisements, and activities by users with a commercial background, and • any collection of personal data (including email addresses) from users (e.g., for sending advertising emails or for acquisition purposes). Users are prohibited from any activities on or in connection with the portal that violate applicable law and/or infringe the rights of third parties. In particular, the following actions are prohibited: • posting, distributing, offering, and advertising content that violates youth protection laws, data protection laws, and/or other laws; • the use of content that insults, disparages, degrades, or defames other users or third parties; • using, providing, and distributing content that is subject to third-party rights (such as trademark and copyrights) without express authorization to do so. Furthermore, regardless of any possible violation of the law, users are also prohibited from engaging in the following activities when posting their own content on the portal and when communicating with other users: • The distribution of viruses, Trojan horses, and other harmful files; • sending spam emails and chain letters; • the distribution of suggestive, offensive, sexually explicit, obscene, or defamatory content or communication, as well as content or communication that is likely to promote or support racism, hatred, physical violence, or illegal activities; • Harassing other users, e.g., by repeatedly contacting them personally without or contrary to their response, as well as promoting or supporting such harassment; • Asking other users to disclose passwords or personal data for commercial or illegal purposes.

8.Blocking of access

In the event of violations of the terms of use by the user, the operator is entitled to exclude the user from using the platform with immediate effect and, in cases where use of the platform is necessary for participation in a program, to terminate the underlying contract with the user regarding program participation for cause. The operator also reserves the right to assert claims for damages against the user in the event of violations of the above provisions.

9.Termination of use

The user is entitled to terminate their account on the respective platform at any time without giving reasons by notifying the operator and deleting the account. The operator is entitled to discontinue the provision of the portal at any time. Irrespective of this, the operator is entitled to temporarily or permanently exclude users from using the portal under the conditions set out in these Terms and Conditions. After deleting an account, the operator is entitled to irretrievably delete all data of the user of this account that was created in the course of participation.

10.Property rights

The user undertakes to comply with the applicable provisions of copyright law. He/she is only granted the right to store or reproduce the content and materials provided on the platforms in accordance with Section 3, including those created by other users in the context of further training, in digital form on his/her own devices and to use them in printed form for the purposes of personal education. These rights of use granted to the user are not transferable to third parties. The user may therefore under no circumstances pass on copies of the documents to third parties, rent or lend them, or grant third parties copying rights or other rights in any other form, either for a fee or free of charge. Any use and/or exploitation of the content and materials provided by the operator, coaches, or other persons that goes beyond the immediate, personal use by the user, e.g., any reproduction, distribution, provision on the Internet, sale, publication, lending and/or renting, transfer to others, or commercial use requires the prior, express, written consent of the operator, author, and/or rights holder. The user is not entitled to use copyrighted works or other copyrighted content, trademarks, trademark elements, or logos used by the operator, coach, or other persons without the written consent of the operator, owner, and/or rights holder. Coaches or, where applicable, other affected users agree that all contributions created and made available on the platform in accordance with Section 3, regardless of their copyright protection status, may be used by the operator and other users—within the scope of education and limited to this—i.e., reproduced for their own purposes. However, these contributions may not be published or made publicly available to third parties in any form or on the Internet. Users warrant that the contributions posted are free of third-party rights.

11.Liability

Claims for damages by the user are excluded. This does not apply to claims for damages by the user arising from injury to life, limb, or health, or from the breach of essential contractual obligations (cardinal obligations), as well as liability for other damages based on an intentional or grossly negligent breach of duty by the operator, its legal representatives, or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the contractual objective. In the event of a breach of essential contractual obligations, the operator shall only be liable for foreseeable damage typical for this type of contract if this was caused by negligence, unless the user's claims for damages arise from injury to life, limb, or health. The operator is not responsible for the opinions expressed on the platform and the content posted by users of any kind; this applies in particular to the content, advice, and offers of the coaches.

12.Information on data protection

The operator collects data from the user during registration and contract processing. In doing so, it complies in particular with the provisions of the General Data Protection Regulation (GDPR) and data protection laws. Detailed information on the purpose of the collection, scope, and storage period of personal data, as well as the rights under the General Data Protection Regulation (GDPR), can be found in the operator's privacy policy at socialimpact.eu/datenschutz. Without the user's consent, the operator will only collect, process, or use the user's inventory and usage data to the extent necessary for the execution of the contractual relationship and for the use and possible billing. The user's data will only be passed on to third parties to the extent that the user has expressly consented to this (e.g., passing on personal data to cooperation partners who are necessary for the implementation of the program/offer). If the user wishes to obtain information about the personal data stored by the operator, this can be requested by email at datenschutz@socialimpact.eu. If the user publishes information about themselves within the platform community, the operator can no longer guarantee the protection of personal data and therefore accepts no responsibility. When the user interacts with other participants, references to the user's real name are displayed, depending on the administrative settings. This also applies to objects that the user has created in the portal. The software underlying the portal uses so-called session cookies, which store user requests for the duration of the login. These cookies are systematically deleted when the browser is closed. In principle, relevant data such as first name, last name, location of the company or place of support, industries, languages, entrepreneur type, interests, year of establishment, and number of employees are collected. Each time the platform is accessed, the IP address of the computer used, as well as the name and the date and time of access, are recorded. The collection and use of this log file data serves the purpose of anonymous evaluation for statistical research and evaluation purposes and is therefore not evaluated in connection with names or email addresses. This data is also not passed on to third parties. Technical and organizational measures ensure that the user's personal and company-related data relating to the access or other use is deleted in accordance with the relevant regulations. If the user wishes to have their data deleted immediately, they can do so by sending an email to datenschutz@socialimpact.eu. Social Impact may be entitled to process the data using CiviCRM in connection with the use of the platform. By registering and using the platform, the user consents to the use and processing of personal data in this regard. In this regard, please refer to the information in Social Impact's general privacy policy, which is available at: https://socialimpact.eu/datenschutz, as well as the privacy policy on our platform, available at https://www.impact-community.eu/privacy-policy.

13.Changes to the Terms and Conditions

The operator reserves the right to amend these Terms and Conditions at any time with future effect. If the user does not object to such changes within four weeks of receiving notification, the changes shall be deemed to have been agreed. In the event of changes, the operator undertakes to notify the user of the changes to the Terms and Conditions by email and to inform them that the changes shall be deemed to have been accepted if they do not object within four weeks of receiving the email.

14.Final provisions

These General Terms and Conditions and Terms of Use, as well as any corresponding contractual relationship, are governed by the laws of the Federal Republic of Germany. If the user is an entrepreneur within the meaning of § 14 BGB (German Civil Code), the exclusive place of jurisdiction for all disputes arising directly or indirectly from the user relationship is Potsdam. This does not affect any overriding statutory provisions.